About the Conference


Change or Be Changed – Shift Happens

This year’s AHRMIO Annual Conference has been designed for HR and Training Managers in International Organizations  interested in learning more and discussing Change Management.

We look forward to welcoming you in Washington D.C. and bring together AHRMIO members and friends, offering various perspectives and discussions on this year’s conference theme.


The International Monetary Fund
700 19th Street, N.W.,
Washington, D.C. 20431

Excellent Speakers

from the USA, Europe and Asia

Actual Topic

Thrive in an ever-changing world

Networking Opportunity

Meet colleagues and exchange during our social events


… and interactive sessions

Free Materials

… presentations will be distributed in PDF-format after the conference.

We look forward to welcoming you
in Washington D.C.


Monday, 12 September
14:00-15:00 Registration


15:00 – 15:15


Olivier Fleurence, Chair of the Board, AHRMIO and Advisor/Senior Personnel Manager, International Monetary Fund (IMF), USA
Sean Hand, Conference Chair; Human Resources Management Consultant and Executive Coach, AT

Welcome by IMF

15:15 – 15:45

Plenary I


The Significance of Purpose for Employees and the Organization

Dan Pontefract, Author, Speaker, Chief Envisioned

Plenary II

16:45 – 17:45

Panel – Change Management in different types of organizations

Elodie Bergot, Principal Director Human Resources, EPO
Craig Helmen, AVP Organization Effectiveness, Allianz of America, USA
Tim May, Compensation Senior Director, Cigna, USA
John Spears, VP Business Development and Marketing, Global Excel Management

Moderated by Sean Hand, Conference Chair

Tuesday, 13 September

Plenary III

9:00 – 10:00

Transforming the European Patent Office: the Contribution of HR

Elodie Bergot, Principal Director Human Resources, European Patent Office
Yann Chabod, Director HR Customer Interface and Director Recruitment & Talent Management a.i., European Patent Office

10:00-10:30 Break

Plenary IV

10:30 – 12:00

The OECD Total Reward Study – Analytics to Optimise the Employee Value Proposition

Makoto Miyasako, OECD
Brian Levine, Mercer

12:00-13:30 Lunch

Plenary V

13:30 – 15:00

Mediation Jedi Mindtricks for Resolving Conflict and Building Consensus at Work

Brad Heckman, New York Peace Institute, USA

15:00-15:30 Break

Plenary VI

15:30 – 17:00

Influencing Tools and Strategies for Modernizing Performance Management – How to Evolve PM to Transform Employee Performance

Jamie Resker, Practice Leader and Founder, Employee Performance Solutions
Shari Stier, Vice President of Human Resources, Pact, USA

AHRMIO General Assembly

17:00 – 17:30

Olivier Fleurence, Chair of the Board, ARHMIO and IMF
Helke Carvalho Hernandes, Executive Director, AHRMIO

Wednesday, 14 September

Plenary VII

9:30 – 11:00

Developing change leaders in international organizations – “Making shift happen”

Michael Hathorn, SDA Bocconi School of Management Clinical Professor, Partner at Optimis Learning

Daniele Alesani, SDA Bocconi School of Management Faculty member, Management Specialist IAEA

Greta Nasi, Director of the Public Management and Policy Department at SDA Bocconi School of Management, Academic Director of the EMMIO program and Associate Professor at Bocconi University

11:00-11:30 Break

Plenary VIII

11:30 – 12:30

Change or Continuity – Finding the Balance

Charles Handy, Social Philosopher, former professor at London Business School

Concluding remarks and welcome to 2017 conference


Sean Hand, Conference chair



Daniele Alesani

Daniele Alesani, MBA, Ph.D, is a faculty member of the SDA Bocconi School of Management and a Management Specialist at the International Atomic Energy Agency (IAEA). He has been clinical professor at several universities including the Geneva School of Diplomacy, the University of Geneva Haute Etudes Commerciales (HEC), Catholic University of Sacred Heart in Milan and Universita’ degli Studi Internazionali in Rome. In his professional and academic career he has worked on the main issues related to change management, organizational development and business process improvement in public sector organizations.


He has extensively studied management systems and reforms in Intergovernmental Institutions and NGOs and published a comprehensive monograph on the subject in 2014. Since 2007, Daniele has been collaborating with the United Nations system organizations to support change management projects (IPSAS adoption, ERP customization) and to develop and implement innovative managerial practices and tools. In his role as a Management Specialist at the IAEA, he advises senior management on continuous improvement of management systems, tools and organizational development initiatives.


Elodie Bergot

Elodie Bergot is Principal Director of Human Resources at the European Patent Office. Ms Bergot graduated in law, political sciences and from the EN3S (Ecole Nationale Supérieure de la Sécurité Sociale, France). She began her career working at the Ministry for Social Affairs. Later she moved to the organization in charge of the French national pension system where she held the position of Director in charge of controlling, organization, technical training and support for a region covering Paris and Ile-de-France, before she joined the EPO in 2010


At the EPO, Ms Bergot is currently responsible for the Principal Directorate Human Resources. In parallel to her daily managerial and strategic tasks, she has been in charge of designing a wide range of social initiatives approved by the EPO’s Administrative Council under the “Human Resources roadmap”. Aiming at modernising the social framework of the EPO, Ms Bergot has been responsible for the development and implementation of projects in all social areas such as the reform of the internal appeals system, the new Career and Performance Management system, social dialogue, the Human Resources transformation and the reform of the sickness and invalidity system, to name just a few.


Helke Carvalho Hernandes

Executive Director, AHRMIO

Helke Carvalho Hernandes is currently the Deputy Director General at EFMD based in Brussels and EFMD Global Network based in Geneva. For both institutions, Helke is in charge of international development managing the Hong Kong and Miami offices. Prior to this position, Helke was the Director of the Marketing, Communications and IT at EFMD.

In 2014 she was appointed Executive Director of AHRMIO – The Association of HR Management in International Organizations, a network dedicated to furthering the management of people in not-for-profit international organizations in the governmental and non-governmental sectors.

Since 2012 Helke sits on the CEIBS (Chine Europe International Business School) Board of Trustees as the European observer.


Helke started at EFMD in 2001 in the Networking Unit after graduating from Solvay Business School where she completed a Master on International Trade. She was a project manager and subsequently manager of three networking groups within EFMD: MBA, Undergraduate and Public Sector. She moved to the marketing department in 2007 as manager with the responsibility of building the department.

Before joining EFMD, Helke worked for ten years at HSBC Bank Brazil where her last position was account manager. She received a Chemical Engineering degree in 1994 from UNAERP in Brazil. Helke completed her MBA programme at ESCP Europe in 2007. For two years she was the Director of International Relations of the ESCP Europe Club MBA – the Executive MBA alumni group.

Helke is Brazilian and lives in Brussels with her husband and daughter.


Yann Chabod

Yann Chabod is Director HR Customer Interface and currently also Director ad interim Recruitment and Talent Management at the European Patent Office. Mr Chabod graduated in Economics and in Administration of International Organizations. He began his career as a Research Assistant in Economics at the University of Paris XI and then worked in Berlin as well as London for the French Ministry of Foreign Affairs.Before joining the European Patent Office in 2008, Mr Chabod was Head of Personnel of the European Molecular Biology Laboratory with sites in Germany, Italy, Great Britain and France.


At the EPO, Mr Chabod actively contributed to the HR transformation with the creation of the new Directorate HR Customer Interface and the implementation of the new HR Service Delivery Model. He has led several key projects including the Well-being and Health management initiatives and provided key support with his teams for the preparation and implementation of the New Career and Performance Management System. Currently he is also the project leader for the Health and Safety Transformation Project at the European Patent Office.


Olivier Fleurence

Chair of the Board, AHRMIO and …, IMF, USA

Olivier Fleurence holds a PhD in international law from the University of Paris II and has been working in international organization for nearly twenty years in the area of HR. He started his career in Geneva with the Consultative Committee on Administrative Questions (CCAQ) dealing with HR issues faced by the UN Common System before moving to the International Atomic Energy Agency (IAEA) in Vienna.


Since 2001, he has been working with the International Monetary Fund (IMF) in Washington, DC, where he currently is the Senior Personnel Manager in the Human Resources Department.

A founding member of AHRMIO, Olivier wrote the statutes for the association when he was with the CCAQ in 1998 and has been involved with the association ever since. After serving as Legal Advisor to the Board for many years, he was elected as Chair in 2012.


Sean Hand

Human Resources Management Consultant and Executive Coach, AT

Sean Hand, a native of Ireland, is an independent human resources management consultant and executive coach based in Vienna, Austria.

Following his early career as a researcher in the Irish Industrial Training Authority, he spent over thirty years in the area of human resources management in a variety of international organizations: UNIDO – Vienna, UNESCO – Paris, OSCE – Vienna and UNFPA – New York.

In the above organizations Mr. Hand served in diverse capacities, developing key competencies in areas such as recruitment, staff training and development, policy formulation, change management, organizational development, mediation and staff-management relations.


Occupying progressively more senior positions, he served as Director for Human Resources at OSCE and at UNFPA where he provided vision and strategies for the creation and maintenance of dynamic workforces, as well as directing comprehensive and integrated services and best practices to develop and deploy human assets.

Since completing postgraduate studies in business and executive coaching at the Smurfit Business School of University College Dublin in 2012, Mr. Hand has been working as an independent human resources consultant and management coach with a wide range of international clients including the UN Secretariat, ICSC, OECD, OSCE, UNIDO, WHO, the UN Staff College, and the International Anti-corruption Academy.

Mr. Hand is a former Executive Board member of AHRMIO and a current member of the Expert Technical Review Panel of the UN System Staff College.


Charles Handy

Social Philosopher, former professor at London Business School, UK

Charles Handy is an Irish author/philosopher specialising in organizational behaviour and management. Among the ideas he has advanced are the “portfolio worker” and the “Shamrock Organization” (in which professional core workers, freelance workers and part-time/temporary routine workers each form one leaf of the “Shamrock”).

He has been rated among the Thinkers 50, a private list of the most influential living management thinkers. In 2001 he was second on this list, behind Peter Drucker, and in 2005 he was tenth. When the Harvard Business Review had a special issue to mark their 50th Anniversary they asked Handy, Peter Drucker and Henry Mintzberg to write special articles.

In July 2006 he was conferred with an honorary Doctor of Laws by Trinity College, Dublin.

Handy’s business career started in marketing at Shell International. He left Shell to teach at the London Business School in 1972.

He has Honorary Doctorates from Bristol Polytechnic (now the University of the West of England), UEA, Essex, Durham, Queen’s University Belfast and the University of Dublin. He is an Honorary Fellow of St Mary’s College, Twickenham, the Institute of Education City and Guilds and Oriel College, Oxford. He was awarded a CBE in 2000.

Author of:

  • Understanding Organisations (1976) – ISBN 0-14-015603-8
  • Gods of Management (1978) – ISBN 0-09-954841-0
  • The Future of Work (1984)
  • Understanding Schools (1986)
  • Understanding Voluntary Organisations (1988) – ISBN 978-0-14-022491-7
  • The Age of Unreason (1989) – ISBN 0-09-954831-3
  • Inside Organisations (1990)
  • The Empty Raincoat (1994) – ISBN 0-09-930125-3, USA printing under title The Age of Paradox (1994) – ISBN 0-87584-425-1
  • Waiting for the Mountain to Move (1995)
  • Beyond Certainty (1995)
  • The Hungry Spirit (1997) – ISBN 0-09-922772-X
  • New Alchemists (1999) – ISBN 0-09-179995-3
  • Thoughts for the Day (1999) – ISBN 0-09-940529-6
  • The Elephant and the Flea (2001) – ISBN 0-09-941565-8
  • A Journey through Tea – with Elizabeth Handy
  • Re-invented lives (2002)
  • Myself and Other More Important Matters (2006) – an autobiography and further reflections on life – ISBN 0-434-01346-3
  • The New Philanthropists (2006)
  • 21 Ideas for Managers (2000) ISBN 0-7879-5219-2
  • The Second Curve (2015)

Michael Hathorn

Michael Hathorn is a Clinical Professor of the SDA Bocconi School of Management and a Partner at Optimis Learning. He has held leadership positions in industry and public sector enterprises. At Capital International in Geneva, a privately held global investment company, he founded and led the Executive and Organizational Development function for the European businesses. In his role as Group Director of Leadership and OD at TNT in the Netherlands, Michael served on the HR Strategy Council and drove key strategic initiatives in the area of HR transformation, organizational learning and leadership development. In the public sector, he has been a contributor to the World Business Council on Sustainable Development and donates his time to a variety of professional organizations.

Based in Switzerland, Michael takes a practitioner perspective to his cross-disciplinary academic work in talent development, performance, innovation and change with faculty contributions to executive programs from leading academic institutions that include the University of St. Gallen, Thunderbird and IMD.


In his consulting work, Michael supports a broad client base of public and private sector institutions in their efforts to evolve their organizations and to develop the capabilities they require to thrive in changing environments.

Michael is a graduate of Louisiana State University with a BA in Political Science and an MS in Marketing. He recently completed his PhD studies at the University of St. Gallen and is a member of various professional networks, including the International Center for Corporate Governance, the Doctoral Network (DocNet) at the University of St. Gallen and the Society for Organizational Learning (SOL).


Brad Heckman

CEO, the New York Peace Institute, USA

Brad Heckman is Chief Executive Officer of the New York Peace Institute, one of the nation’s largest conflict resolution services. He’s also an Adjunct Professor at New York University’s Center for Global Affairs, where he teaches courses on international conflict resolution and organizational development. His teaching style includes subjecting students to his childlike drawings and arcane pop culture references

Brad previously served as International Director of Partners for Democratic Change, for which he helped build the first community peacebuilding centers in Eastern Europe, the Balkans, South Caucasus, and the former Soviet Union. He worked extensively with the Roma – commonly known as Gypsy – communities in Eastern Europe, and subsequently made several ill-fated attempts to learn to play Roma music on the accordion.


He was also a Vice President of Safe Horizon, a leading victims services and violence prevention agency. In that capacity, he oversaw the agency’s Mediation, Families of Homicide Victims, Legal Services, Anti-Trafficking, Batterers Intervention, and Anti-Stalking Programs.

Brad received a Master of Arts in International Relations and International Economics from the Johns Hopkins University School of Advanced International Studies, and a Bachelor of Arts in Political Science from Dickinson College. He blogs for the New York Peace Institute.


Craig Helmen

AVP Organization Effectiveness, Allianz of America

Craig Helmen is the AVP of Organization Effectiveness for Allianz of America. He is responsible for Organization Effectiveness consulting services and Leadership Development at Allianz Life in Minneapolis, Minnesota.

Prior to joining Allianz, Craig worked at Symantec where he managed a global Organization Development team across 5 countries and 3 US Regions to improve organization performance across these geographies. He also worked at Disney World providing OD consulting services for Resorts, Food & Beverages and Attractions.


Prior to Disney, Craig worked for PG&E at the Diablo Canyon nuclear power facility where he managed the OD team by providing consulting services, resulting in increased efficiency, continuous improvement initiatives and overall a higher performance. Craig served 6 years in the US Navy Nuclear Program as a Machinist and Radiological/Chemistry Control Technician.

Craig received his MBA from Cal Poly, San Luis Obispo and holds a BS in Nuclear Technology from University of the State of New York as well as numerous professional certifications. Craig is currently enrolled in the University of St. Thomas Executive Coaching certification program.


Brian Levine

Brian Levine is the Innovation Leader for Workforce Strategy & Analytics and a Partner in the Talent business at Mercer.

He is also a Fellow of Mercer’s research arm, the Workforce Sciences Institute. Brian relies on predictive analytics to help organizations assess their internal labor markets, the processes by which employees are rewarded and move through organizations. Brian has more than 15 years of consulting experience in analytics and strategy – working with company data to identify drivers of rewards and turnover as well as links between human capital and business performance.

Brian often leads analytic assessments of diversity and pay equity. He led the team that developed Mercer’s proprietary pay equity software.

Brian frequently publishes in the professional press. He is a primary contributor to Mercer’s new “When Women Thrive, Businesses Thrive” research, contributed to The Conference Board’s inaugural Human Capital Analytics @ Work volume, and has authored articles on both pay equity (Workspan, January 2015) and business risks associated with pay-for-performance (WorldatWork Journal, Q1 2011).


Brian presented at three of the most recent annual WorldatWork conferences; he has also presented at National Industry Liaison Group (NILG) annual meetings, on leveraging compliance efforts to achieve diversity objectives. He is an adjunct professor at New York University and has also taught economics at Baruch College.

2015 presentations include the “Change Brigade” panel at the annual conference of the NILG in New York, the keynote at the Human Capital Connect conference at Vanderbilt University, and “When Women Thrive” research presentations at the NYU Human Capital Analytics Conference (with Linda Chen) and Mercer’s annual event in Brussels (with Julia Howes).

Recent media coverage includes The New York Times (November 14, 2014), The Wall Street Journal (July 8, 2014), and The Washington Post (March 13, 2015).


Tim May

Tim May assumed leadership of the U.S. and International Compensation Consulting teams, in April 2015. In this role, Tim has overall responsibility for strategic design and development of our non-executive compensation policies and practices, the U.S. compensation consulting team, and the regional compensation, benefits and HR operations teams in Asia-Pacific and Europe.

Tim joined Cigna in 2000 as a member of our Human Resources Leadership Program. During his tenure with Cigna, he has held multiple roles across the enterprise, including COE assignments in Employee Relations and Compensation and multiple generalist roles in the U.S., Europe and Asia. He has supported significant merger and acquisition (M&A) activity, including the integration of Vanbreda International. Most recently, Tim served as HR lead for the former Global Employer Segment.


Prior to joining Cigna, Tim had five years of professional experience working with college students at the University of Richmond and Mississippi State University where he held various positions in the area of academic advising, curriculum and instruction, admissions and residence life.

Tim graduated from Mississippi State University in 1995 where he earned a bachelor’s degree in Psychology, Counseling with a minor in Education and a Master’s degree in 1997 in Higher Education Administration.


Makoto Miyasako

Head of the Strategy and Business Analysis Group, Human Resource Management, OECD

Makoto joined the OECD in 2007. As a member of the Human Resource Department’s senior management team he is in charge of the group/unit responsible for corporate-wide talent management initiatives, HR analytics, talent outreach and diversity. In this capacity, he has led the implementation of various strategic HR projects including the OECD Emerging Leaders Programme, OECD-China G20 Skills Development Programme, OECD Competency Framework and OECD Gender Diversity Action Plan. His current projects include the implementation of the Organization’s Total Reward Framework and the launch of a new recruitment programme to further enhance the OECD’s position as an employer of choice.


Prior to joining the OECD, Makoto worked for the United Nations Office for Project Services (UNOPS), where he was in charge of corporate budget management.

Makoto holds a graduate degree in public finance from the University of Chicago and an MBA from the Wharton School of the University of Pennsylvania.


Greta Nasi

Greta Nasi is Director of the Public Management and Policy Department at SDA Bocconi School of Management, Academic Director of the EMMIO program and Associate Professor at the Department of Policy Analysis and Public Management at Bocconi University. She teaches courses on innovation and consulting in the public sector. Her fields of interest concerns the following areas: public management, innovation, performance measurement and evaluation; innovation for competitiveness; change management in the public sector; e-government.


Visiting Professor at numerous international universities, as well as researcher and member of the Editorial Board of Public Management Review, Journal of Comparative Policy Analysis, , she published numerous academic publications on innovation in the public sector and has been/is Project Head of projects related to innovation and knowledge management in national and international organizations.


Dan Pontefract

Author, Speaker, Chief Envisioner

Dan Pontefract is the author of “FLAT ARMY: Creating a Connected and Engaged Organization” and Chief Envisioner at TELUS where he assists organizations in their quest for an open and collaborative future-of-work culture. Previously as CLO at TELUS, he was responsible for the overarching leadership development, learning and collaboration strategy for the company.


Employee engagement soared from 53% to 85% between 2008 and 2014. His writing can be found on Forbes, Harvard Business Review and The Huffington Post, and his next book will publish May 10, 2016. He’s a family man first and foremost, in awe of Denise, Claire, Cole and Cate.


Jamie Resker

Practice Leader and Founder of Employee Performance Solutions llc

Jamie Resker, Practice Leader and Founder of Employee Performance Solutions, has a uniquely singular focus – optimizing employee performance through re-shaping communications between managers and employees based on two-way, frequent, informal conversations designed to align performance expectations. She helps organizations make the shift away from reviewing and rating past performance to building the capacity of everyone in the organization to speak candidly about strengths, accomplishments, and more comfortably re-direct off-target performance.


Jamie is the originator of the Performance Continuum Feedback Method® and The 10-Minute Conversation, frameworks proven to drive individual, team and organizational performance. She’s known for being ahead of her time and has dedicated half of her three-decades long HR career to re-framing performance management. As a thought leader on the topic of modernizing performance management she is a frequent contributor on the topic.


Shari Stier

Shari Stier currently serves as Vice President of Human Resources to Pact. She manages and oversees all aspects of Pact Human Resources; most specifically, Shari is responsible for enhancing Pact’s approach to talent management and staff development, furthering work to strengthen organizational culture as well as building upon Pact’s HR competencies and service to their staff and organization.


Prior to joining Pact, Shari served as Director of Human Resources for Pathfinder. In this role she was responsible for over 40 offices in 25 countries and provided HR support to over 1200 employees. Prior to that she served as Director of HR at EDC. Shari is also a former Board member of InsideNGO.


We still have availability at the beautiful Fairfax hotel in Washington DC, 15 minutes away from the IMF

Book now to benefit from the special rate.


The Fairfax ****

The AHRMIO preferential rate of USD 239 (+taxes) is still available.

The Fairfax Washington, D.C. hotel offers approachable sophistication in a classic setting. Nestled among leafy avenues, world-class boutiques and exceptional dining, The Fairfax at Embassy Row, Washington, D.C. is a haven of refinement in the heart of Dupont Circle, one of Washington’s most vibrant neighborhoods. With the Dupont Circle Metro less than two blocks away from our hotel, famed Washington, D.C.




This year’s host, the International Monetary Fund (IMF) is an international organization of 189 countries working to foster global monetary cooperation, secure financial stability, facilitate international trade, promote high employment and sustainable economic growth, and reduce poverty around the world.



For more than 50 yearsAllianz has looked after the health and wellness needs of IGOs and NGOs. Allianz Worldwide Care can provide customised cover for a range of insurance risks (International Health, Life and Disability), arrange administration services only, or provide both together. The company also offers a comprehensive range of Corporate Assistance Services. Allianz Worldwide Care recognises the complex challenges faced by IGO and NGO clients and has significant experience supporting active and non active staff and their families, even in the most remote locations.



AXA is a French multinational insurance firm that engages in global insurance, investment management, and other financial services. The AXA Group operates primarily in Western Europe, North America, the Asia Pacific region, and the Middle East, with presence also in Africa. AXA is a conglomerate of independently run businesses, operated according to the laws and regulations of many different countries.



Cigna is a global health service company. Its insurance subsidiaries are major providers of medical, dental, disability, life and accident insurance and related products and services, the majority of which are offered through employers and other groups (e.g. governmental and non-governmental organizations, unions and associations).



The Henner Group is an international pioneer company and leader in the development and management of insurance solutions for individuals, professionals and companies. With its strong presence in France and internationally, the Henner Group and its 1,500 employees aim at providing services to 9,500 client companies, as well as healthcare to 1.5 million members and their families on a daily basis.


International SOS

International SOS provides medical, clinical, and security advice and assistance to organizations with international travellers or operations. It has over 10,000 corporate clients and serves many Fortune Global 100 and Fortune 500 companies. Services include planning and preventive programs, in-country expertise, and emergency response. It has 11,000 employees, including 1,200 physicians and 200 security specialists, and provides support in 89 countries.



The UNIQA Insurance Group AG is the parent company of one of the largest Austrian insurance groups, the UNIQA Group. The Company operates as an administrative and indirect business sales organization for the operating insurance companies of the Group and is a central reinsurer. The corporate headquarters is located in the Uniqa Tower in Vienna, Austria.


Bologna, Italy

Don’t miss this year’s event.

2016/09/14 14:00:00

“The only reason for time is so that everything doesn’t happen at once”

Albert Einstein

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